Support

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Activity overview

Latest activity by Support
  • Support created an article,

    ID Submission Guidlines

    When taking photos of your ID for submission please follow the following guidelines. Place ID on a dark surface.Document verification works best when there is contrast between the ID and the surfac...

  • Support created an article,

    Failed Identity Verification

    CoinLion works hard to make the identity verification process as seamless as possible. Automatic identity verification typically take less than a few minutes but can take up to an hour.  Primary re...

  • Support created an article,

    Jurisdictional Disclaimer

    Coin Lion, LLC (CoinLion) understands we are operating in a new marketplace.  CoinLion is committed to a working with regulators and market participants to create a healthy, robust regulatory envir...

  • Support created an article,

    How to change your email associated with your CoinLion account

    For the protection of user accounts changing your email requires the following steps.Step 1: Submit a support ticket via CoinLion Support Step 2: CoinLion will send a verification code to your orig...

  • Support created an article,

    Account Tier Limits

    CoinLion uses a tiered system allowing users to deposit and withdraw amounts based on the level of verification. The below graphic outlines the current tiers and limits. 

  • Support created an article,

    Identity Verification

    Why do I need to verify my identity before trading?  CoinLion requires ID verification to create a safe trading environment, prevent fraud, and comply with KYC (know your customer) and AML (anti-mo...

  • Support created an article,

    How to reset 2FA

    If you want to reset your CoinLion account's 2FA authentication please follow the instructions below. Step 1: Locate your recovery code that you saved when you first established your 2FA - See belo...

  • Support created an article,

    Deposit and Withdraw Fees

    There are no fees to deposit funds into your account at CoinLion.com Withdraw fees vary based on the cost of transactions on the respective network and the price of the respective coin or token.  W...

  • Support created an article,

    Trading Fees

    CoinLion’s works hard to be a cost leader in the industry. In general there are no fees to access the CoinLion trading platform. CoinLion does charge a small trading fee for the buying and selling ...

  • Support created an article,

    Prevent Consumer Fraud

    Prevent Consumer Fraud   Coin Lion, LLC hopes to make your experience in the digital currency market place as safe and convenient as possible, but like any financial market the digital currency mar...