Support

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Activity overview

Latest activity by Support
  • Support created an article,

    Institutional Account Application

    Institutional accounts may be established by submitting a request via support. Step 1: Submit a request via support and select Institutional/High Level Account Application as the reason for the req...

  • Support created an article,

    How do I withdraw USD from my CoinLion account to my bank?

    USD withdraws are enabled for users who have completed Tier 2 verification and who are located in supported states/jurisdictions. Withdrawing USD can be done via ACH bank transfer. Before a withdra...

  • Support created an article,

    How do I deposit USD into my account?

    USD deposits are enabled for users who have completed Tier 2 verification and who are located in a supported state/jurisdiction.  Depositing USD can be done via ACH bank transfer. Before a deposit ...

  • Support created an article,

    How do I link my bank account?

    For supported banks linking a bank account is a quick and easy process.  Step 1: Select bank settings located within your profile. Step 2: Select connect your accounts. Step 3: Select get started...

  • Support created an article,

    Disclosures and Regulator Information

    Working towards CoinLion’s mission of providing a safe, reliable, and convenient trading platform, our team emphasizes the establishment of strong ties with regulators.   CoinLion prioritizes estab...

  • Support created an article,

    USD Deposit and Withdraw Information

    Below outlines the deposit and withdraw options, processing times, fees, minimums and other relevant information related to USD deposit and withdraws. USD Deposits: Deposit Method                  ...

  • Support created an article,

    Setting up 2 factor authentication (2FA)

    The CoinLion Trading Platform requires two factor authentication (2FA) to access your account. This feature is an added layer of protection.  CoinLion allows use of the Auth0 Guardian App, Google A...

  • Support created an article,

    How to Register

    1. Visit the official CoinLion website: www.coinlion.com and click the "Sign Up" near the top right of the page or in the menu on mobile.    2. Create your free account by selecting sign up on the...

  • Support created an article,

    ID Submission Guidlines

    When taking photos of your ID for submission please follow the following guidelines. Place ID on a dark surface.Document verification works best when there is contrast between the ID and the surfac...

  • Support created an article,

    Failed Identity Verification

    CoinLion works hard to make the identity verification process as seamless as possible. Automatic identity verification typically take less than a few minutes but can take up to an hour.  Primary re...